Terms & Conditions

This is a legal agreement between Muthoot Fincorp Limited, a Company incorporated under the Companies Act, 1956 having its registered office at Muthoot Centre, TC No 27/ 3022, Punnen Road, Trivandrum - 695001, India (hereinafter referred to as “MFL”, “Company”, “We”, “Our” or “Us”) and You (hereinafter referred to as “You”, “Your”, “Yourself” or “User”)

The Company owns and operate mobile/web application by the name “Muthoot FinCorp ONE” (“App”) and website at muthootfincorpone.com (“Website”) (App and Website are hereinafter together referred to as the “Platform”) .

These Terms and Conditions constitute a binding and enforceable legal contract between the Company and the User of the platform.

By accessing or using this platform, you agree to be bound by these Terms and Conditions and Privacy Policy. By visiting the platform or accessing the website to avail our services, you accept and agree to abide by all the obligations stipulated in these terms and conditions including the user hereby irrevocably accepting the digital Gold as gift.

Muthoot FinCorp ONE is a digital platform facilitating lending and non-lending transactions between user and the Company and other lending partners which are registered with The Reserve Bank of India. The Company and other lending/non-lending partners offer various products/services through the Muthoot FinCorp ONE platform. All loan applications are approved and sanctioned by the Company or the lending partner and are communicated upfront during the Loan application stage. All users shall abide by these terms and conditions.

To these terms and conditions, the following shall mean:

1 .Personal Information- Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

2. Privacy Policy- Shall mean the policy of the Company as available on companies’ website and on the platform.

3. Services- shall mean all the services provided by Muthoot FinCorp ONE including:

3a. Facilitating lending and non-lending products offered by the Company.

3b. Facilitating lending and non-lending products offered by other lending lending/non-lending partners.

By registering or using the platform in any manner, you agree to all the terms and conditions contained herein. You are advised to carefully read and fully understand the said terms and conditions and in case you do not agree to any of these terms and conditions, you shall cease to visit and use the platform or use the services. These terms and conditions shall apply to all users and visitors of the platform.

Digital Gold

Please note, once an order for purchase or sale has been confirmed by the customer, refunds or cancellation is not possible. All orders are final upon customer confirmation. If any payment has been debited from your UPI account, and the gold is not credited in your Muthoot FinCorp ONE gold balance, an automatic refund will be initiated by Muthoot FinCorp ONE, and the amount will be credited to your bank account within 5-7 working days. You may also contact our customer care team at customercare@muthoot.com for any further queries or status updates

Recharge and Bills

Recharges of your Mobile/DTH/Datacard and other utility payments are real time transactions and once the transaction is successful there will be no refund or exchange permitted. Please be alert that you are responsible for accuracy of the details entered by You to make a payment and/ or recharges and all charges that result from those recharges/services. Muthoot FinCorp ONE is not responsible for any recharge/service for an incorrect mobile number,DTH account number, Data card mobile number and other utility payments.

You further agree that Muthoot FinCorp ONE will not be liable for any failure on the part of any Biller in effecting a recharge or other bill payment or for any issue related to the quality of service provided by the Biller, and any dispute relating to the same shall be resolved directly between you and the Biller.

If you face any payment-related issues, click the “Help & Support” section and contact us to raise your query. We will assist you through our Helpcenter.

Refund,of payment amount for bill payment including mobile recharge or for any payment debited from your account for which the bill payment or recharge is unsuccessful, will be solely as per the terms or policies of the Biller, and you agree that Muthoot FinCorp ONE will not be responsible for the same

Kindly note that the convenience fee paid for a successful Recharge & Bill payment shall be non-refundable as the same shall be incurred by us towards Payment gateway charges.

Pay Rent and Vendors

At Muthoot FinCorp ONE, the user is at own freewill to use the platform for remitting rental payments and is not bound by any contract for mandatory use. Users shall have very well understood and acknowledge that payments when made into a bank account of your registered landlord are irreversible as the same falls under the personal jurisdiction of the said person. The service here refers to remittance of rent amount from your bank account and Muthoot FinCorp ONE will not be liable to reverse such payments. As the service once rendered is irreversible, the user shall not be entitled for any refunds in case of successfully remitted payments to landlords.

There shall be NO REFUNDS or REVERSAL of any kind for successfully remitted rental payments. However, the user shall be fully refunded for any kind of debits on account of technical failure on the website. Technical failure in this context refers to a deviation from the established payment process on our website without an acknowledgement to the user on the successful remittance of the payment. In such a case, the user shall be refunded the entire amount, including the service fees (if any), without any demur into his account within 7 to 10 working days


In the case of the cancellation or failure to complete a fixed rate order , the deposit is either partially refunded to you or revoked in full depending on the loss sustained by our affiliate money changer as a result of the forex cancellations.

In case the user fails to avail lock-in rate within 48 hours, then the service charge of 2% for lock-in rate will be considered as forfeited by the user.

No obligation orders cannot be cancelled once the actual transaction has been executed.

A user is required to create a profile/sign up on the Platform by entering his/her mobile number and other details. By submitting the basic details you agree to accept all these terms and conditions. The user shall also be required to accept all other terms and conditions of the Company or its lending partners for availing any lending or non-lending services. Registration as a user and creation of profile is a one-time process, thereafter the user can login to their profile anytime using their credentials.

The user declares and agrees that the user is a natural/ legal person who has attained the age of 18 years and can legally enter into a contract in India. If the user violates any of these terms and conditions and if Muthoot FinCorp ONE believes that the user in under the age of 18 years, Muthoot FinCorp ONE may terminate or delete the user’s profile/any content and information or prohibit the user from using or accessing the platform with or without any notice.

Muthoot FinCorp ONE does not make any representations or warranties on behalf of any lending partners/NBFCs partnered with us for offering any lending and non-lending services on the Platform. Muthoot FinCorp ONE shall be only responsible for providing the services. All liabilities and obligations of the user with respect to any lending and non-lending products offered by any lending partners shall be governed by the separate agreement executed between such respective lending partner/NBFC and the user. The user acknowledges that Muthoot FinCorp ONE shall have absolutely no liability with respect to the same.

Muthoot FinCorp ONE makes no representation, warranties and liabilities arising out of or pertaining to third-party services available on the platform. All intellectual property rights in and to third-party services are the property of the respective third parties. Muthoot FinCorp ONE shall not be liable for any fraud due to sharing of details by the user.

When you submit your personal information on our platform, you expressly give consent to Muthoot FinCorp ONE for collection, use, sharing of the information as per our privacy policy.

By consenting to these terms and conditions you acknowledge that:

Muthoot FinCorp ONE is a platform facilitating lending and non-lending transactions between users and the Company and other lending partners which are registered with The Reserve Bank of India. Muthoot FinCorp ONE is not engaged in granting of loans and is not responsible for sanctioning of such loans.

Muthoot FinCorp ONE does not warrant or guarantee the performance of a third-party service provider providing services through this Platform. Muthoot FinCorp ONE shall stands exonerated from any claims /damages arising out of its lending and non-lending products provided by the lending partners/NBFCs.

You agree that Muthoot FinCorp ONE or Company or lending partner or any third-party service providers, may collect and use users’ information in accordance with respective privacy policy. Muthoot FinCorp ONE shall endeavour to take all possible steps to maintain secrecy and confidentiality of information provided by users but shall not be liable to the Users for any damages whatsoever caused on account of breach of secrecy/confidentiality due to but not limited to reasons beyond the control of the Muthoot FinCorp ONE or its service providers.

Muthoot FinCorp ONE shall reserves the right to change, modify, add or remove any aspect of the website/platform, its contents or any of these terms and conditions at any time, in whole or in part, at our sole discretion. Any changes to these terms and conditions will be posted on our website/platform. You agree to examine these conditions on a regular basis to stay informed of any changes.

Muthoot FinCorp ONE reserves rights to suspend and terminate your use of the services and your access to platform without giving prior notice, without any liability or providing adequate reason to you at its sole and absolute discretion.

The provisions of this terms and conditions shall be governed by and, construed in accordance with the Indian Laws and the courts of Trivandrum shall have a jurisdiction to deal with any dispute arising out of this document. You understand that we may need to share information that you provided on the platform to satisfy applicable law, regulation, legal process or an enforceable governmental request.

In case if you may want to share your concern, we welcome you to easily reach out to us through multiple contact options displayed on our website muthootfincorpone.com